Hello,
When clicking on the magnifying to search for tickets it just doesn't work well. I personally do not understand the priority of how the search works.
Case and point, I ask a customer for a ticket number they're referencing, they tell it to me. I then type it in, but the preview doesn't show the actual ticket number in the top three, it shows three unrelated tickets which may contain that number because of a similar phone number or other reasons. Rather I have to view all and scroll to the bottom of the list to see it.
This process just doesn't make sense to me.
My questions is, why isn't the search first tailored to searching for ticket numbers first prior to content. This is such a waste of time to have to view more to then scroll to the bottom just to go to the ticket I want to view.
