Hello
It is necessary to have the possibility to search a historic chat conversation based on :
- date
- ID of the conversation (mentioned in analytics)
- name of the client / e-mail of the client
- name of the agent
- key word
- tag labels
- …
Why ?
- to find a specific conversation if a client referred to it, especially if he talked to us without being logged in, then it is not connected with our client in the database.
- other utilities as report
