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Security on Solutions

Related products:Freshdesk
  • May 16, 2012
  • 3 replies
  • 46 views

I would like to use "Solutions" section but need to have different permissions per folder for different Agents.

I would like to choose exactly what agents have access to what folder.  At the moment it is just All Agents or logged in users, which doesn't give enough flexibility for me.

Thanks

3 replies

  • Contributor
  • October 5, 2016

This idea is on the same lines and these feature requests should be merged.


I'm in need for greater security on the solutions groups as I have Agents in roles that don't relate to each other and access to all of the solutions is a problem for us.


  • Contributor
  • January 2, 2018

I'm wondering if there is any traction with this request?


Do you know; If creating additional portals, are the solutions sections restricted only to agents that are members of those individual portals? Adding security to the solutions is a much better scalable option as creating a portal for each security scenario would be a time consuming task but may work for higher level items.


  • Community Debut
  • July 10, 2018

I would also vote for this security feature also for restricted public view at category level so that we can publish solution articles to specific group of clients.