We would like to see from the table list if a specific ticket is
already been solved/worked on by another agent.
Now we will need to click and open every ticket to see if another agent is in the ticket.
Would be nice to see the eye symbol on the ticket overview ( table view )
+1Other ticketing systems I have worked with previously allow for this. Operational time is wasted each time an agent needs to open a ticket to have visibility that another agent is already viewing or working on the ticket.
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