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See IP address in Freshchat

Related products:Freshdesk
  • August 11, 2015
  • 5 replies
  • 45 views
H
Contributor

Hi,


Would it be possible to see the external IP address of someone when they send a chat through Freshchat?


Currently the location already comes up - I assume this is because the IP is matched to a town/city - is it possible for the IP to be displayed as well?


Thanks,


Harry Sassoon

HITS-Computing Ltd

5 replies

S
Community Debut
  • samc
  • Community Debut
  • January 5, 2016
+1

 

M
Contributor
  • matt_13504
  • Contributor
  • March 18, 2016

Recently we have had a user or competitor spam our freshchat with fake enquiries. This has really put a strain on our agents time and resources. Having a record of the IP address would allow us to identify a fake enquiry or in very serious cases report the IP address to the police.

S
Contributor

Matthew - this is in progress, and will be out soon. Will keep you posted.

I
Contributor
  • ivan_13609
  • Contributor
  • September 10, 2016

It would also be good to have an ability to block specific IPs from accessing the chat.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


Freshchat is the new messaging experience in Freshdesk and it has truly replace the traditional live chat as a powerful alternative. In Freshchat, the agents would be able to keep track of the historical conversations with the user and also the IP address along with other user properties are also made available.


Cheers!

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