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See the last date/time a ticket was updated in list view

Related products:Freshdesk
  • October 24, 2011
  • 4 replies
  • 33 views
T
Apprentice

The list of tickets show when they were created. They do not show last date/time updated. They should. You shoul dbe able to sort by this too.

4 replies

P
Community Debut

To me,this is something very basic and it should be  a priority to include in the list view.

aravind.sundararajan
Skilled Expert
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Hello,


You'd be able to sort by Last updated time on the tickets list view page. Here's a snapshot of the option:



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
T
Contributor

Found this old topic. Listing last modified timestamp is basic and essential. Sorting by timestamp IS NOT THE SAME as being able to view the timestamp. Last change could be whenever and sorting the list does not provide any real information to viewer.

Other basic features we cannot find in Fresdesk view is listing "Created by" as well as "Modified by". 
These are basic defautt features in all other services we use.

I also find it very annoying that the list view cannot be saved and it keeps reverting to default setting.

R
Community Debut
  • rweaver_20245
  • Community Debut
  • January 30, 2020

As a desk.com refugee I also miss being able to see the Last Modified in the list view.  It comes in handy when looking at the overall view to see just how old a ticket actually is instead of just 'its the oldest because its at the bottom of the list'.

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