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See which Solutions are published vs. draft

Related products:Freshdesk
  • April 17, 2013
  • 4 replies
  • 25 views
J
Contributor

I'm working on adding a bunch of new solutions. Some are in draft state because I'm still editing on them. Unfortunately, I can't see any indication when I look at the list of solutions in a category whether or not it's published or draft. I have to click through each one and look at the status, or open my public-facing Solutions tab in another window and compare. 


Please add an indicator at list level to show which solutions are draft vs. published in a category that is set to be visible to others.

4 replies

annapoorna.venketaraman
Skilled Expert
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Hey Judi,


Thank you for writing to us here. 


It is indeed a very valid use case and I am sorry that we don't have it in place already. I have forwarded the request to my Product Manager and will be addressing this very soon. 


Thanks again for bringing this to our notice. Please keep such ideas coming in.


Annapoorna 



Head of Community
E
Contributor
  • erink
  • Contributor
  • April 10, 2014

Any update on this? 


I have some other requests related to draft vs published status too: 

https://support.freshdesk.com/support/discussions/topics/295573 - ability to publish drafts more quickly 

https://support.freshdesk.com/support/discussions/topics/295574 - new solutions should default to "draft" instead of "published"


In order of what I want most, this one (18236) is first, then 295574, then 295573/ 

C
Community Debut
  • chris_11719
  • Community Debut
  • May 5, 2014

I have this same problem.  Please add this functionality ASAP. 

aravind.sundararajan
Skilled Expert
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Hi,


Ever since the revamp of our knowledgebase section,it has become easier to manage the draft articles as we've a dedicated folder for drafts.


image


Cheers!

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