Is there any option to see who is on a ticket. If i click a ticket that i see who is working on it? Lets say HelpScout marks a triangle when someone opens a ticket, does Freshdesk offer something similar so that i exclude that 2 people would be working on the same ticket?
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Seing who is "on" the ticket
+12Hello,
Freshdesk's agent collision detection alerts when multiple agents are looking at the same ticket. In addition to alerting the users, traffic cop feature on the ticket page makes sure two subsequent replies aren't added to the ticket, without the agent,reviewing the latest update on the ticket.
Cheers!
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