My team has been asking for a feature where, upon sending a reply, they would be automatically be taken back to the ticket list OR to the next ticket without scrolling up and clicking the arrow. Is this something we can work on? The fewer clicks, the better.
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Hi Ryan,
you're not alone! Luckily there's already a Freshplug / Custom App that was created for this purpose, see:
https://support.freshdesk.com/support/discussions/topics/312779
We've implemented the script of Jared Honda a while ago and it works nicely.
Hope this helps :)
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