+6Hi,
A Client of mine was looking into the newly introduced threads.
They told me that this is a good option, but a blocking issue for them was that it is not possible to start a thread with departments and/or agent group. It is only possible with a single user.
So, the feature request would be to enable the possibility to start a thread with an Agent Group, or a department.
Thank you!
Thanks for your post! We do have a plan to invest in this area in 2024! We're still at the early planning stages so I can't say yet if this is definitely a capability we'll support, but it will be carefully considered. Thank you, again.
Agreed.
We’re also looking for a way for departments and teams to chat in an IM format within Freshdesk as we have rotating Staff come in and out of the helpdesk all the time! :)
+2Thanks for your post! We do have a plan to invest in this area in 2024! We're still at the early planning stages so I can't say yet if this is definitely a capability we'll support, but it will be carefully considered. Thank you, again.
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