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Sending Attachments via LiveChat

Related products:Freshdesk
  • March 11, 2017
  • 2 replies
  • 15 views
J
Contributor

Hello,


Sending Attachments via the live chat channel within Freshdesk would help service my customers better so they can send me screen shots of things that they are facing (Tech support) and also I can send them attachments such as forms, data & screen shots. 


Does this plan to be added? 

2 replies

aravind.sundararajan
Skilled Expert
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Hello Jake,


Freshchat has replaced the traditional live chat as the powerful alternative and it offers both the agents and the end-users to send/receive attachments in the chat window. Freshchat is tightly integrated into Freshdesk and you can learn more about the integration here.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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