Skip to main content
Closed for Voting

Sending Solution Articles Directly to Customers

Related products:Freshdesk
  • November 11, 2017
  • 2 replies
  • 19 views
A
Apprentice

Is there any way to send a customer a solution article?

2 replies

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


You can use the Outbound email option to send an email to the user with the solution article link. Can you please elaborate on the exact method that you'd like to see in Freshdesk to send solutions to the customers?


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement