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Seperate widget feedback form

Related products:Freshdesk
  • September 21, 2012
  • 2 replies
  • 18 views
M
Contributor
I think it would be a good idea to be able to create a seperate customer feedback form for the website widget- seperate form the ticket fields

We currently have our ticket description field as 'Description of your problem, request or query'- this will confuse users who click on the widget to give feedback

2 replies

G
Apprentice
We like this idea and are also interested in separating the search-function from the ticket-form. We have a large group of customers who would like to search in solutions but from whom we don't want to receive any tickets.

 

J
Community Debut

I think BugRem tool can help you with that idea.

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