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Service Catalog Hierarchy - please allow more levels

Related products:Freshservice
  • December 21, 2023
  • 10 replies
  • 88 views

msconfig87
Top Contributor ⭐
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Our Service Catalog is getting huge. With the introduction of Workspaces the top level is now used to select the workspace. All Workspaces are merged together in a huge messy list.

Please allow us to make at least 3-4 levels of hierarchy in the Service Catalog to allow our users to navigate more precisely. Also maybe make a pre-selection of the Workspace already before entering the catalog similar to how it is in Incidents.

 

Our current Catalog is too large to be flat:

 

10 replies

mbackwater42
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  • Top Contributor ⭐
  • July 31, 2024

Yes, please integrate this as soon as possible! The more workspaces we add (and we will have at least a few more) the more unusable the Service Catalog gets!


msconfig87
Top Contributor ⭐
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  • September 13, 2024

I heard rumors that this is on the roadmap


HamishGibson
Community Debut
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  • Community Debut
  • September 13, 2024

Is there a code snippet for this? Does anyone know Matt Payne’s username? I watched an Insiders meeting he was on and he (amongst others I guess) has a code snippet to enable this feature. We’re in the same boat as you guys.


msconfig87
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  • September 13, 2024

its @mattpayneRJ and he sent us actually a working CSS/javascript code with that functionality. But I will now wait for the native support in the near future


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  • Top Contributor ⭐
  • September 13, 2024

Is there a code snippet for this? Does anyone know Matt Payne’s username? I watched an Insiders meeting he was on and he (amongst others I guess) has a code snippet to enable this feature. We’re in the same boat as you guys.

Hi Hamish,

Drop me a DM message with your email address and I will send it across to you.

👍

 

 


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  • Skilled Expert
  • September 13, 2024

Matt’s code works great - super easy to implement too!


  • Community Debut
  • September 16, 2024

@mattpayneRJ I have drop you a DM, could you please share it with me.


msconfig87
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  • February 25, 2026

this was implemented


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  • Top Contributor ⭐
  • February 27, 2026

this was implemented

From my understanding it’s not from the workspace level, but from a service item category level.


msconfig87
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  • February 27, 2026

exactly. and they allow now to have subcategories which perfectly solved our scenario: