Skip to main content
New Idea

Service Catalog - Make the editor like Journeys Form Editor

Related products:Freshservice
  • May 11, 2026
  • 1 reply
  • 9 views

AutomatedDuck
Skilled Expert
Forum|alt.badge.img+5

It would be great if we could build the forms for catalog items using the identical interface that is used when building a form activity in Journeys. I feel it is a much better interface for building sections, managing dynamic dropdown sections and just an overall cleaner interface. It also allows us to put fields on the same line/row instead of one monolithic column. This would allow a more compact form experience and one that would allow a more user friendly experience.

1 reply

  • Community Debut
  • May 13, 2026

Totally agree, the Journeys editor feels way more flexible and cleaner, especially for building compact, user-friendly forms. It reminds me of how apps from Happy mod often unlock smoother UI experiences — once you try better layouts, it’s hard to go back to the old clunky ones.