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Service catalog mandatory fields

Related products:Freshservice
  • August 25, 2022
  • 1 reply
  • 42 views

nhess
Contributor
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When creating a service catalog item with additional items, can you make it possible to uncheck those additional items?

Currently any mandatory fields in those additional items automatically force you to fill out a request for that

example: our onboarding listing includes a request for PC, badge, phone number, etc. sometimes we hire interns which will not get a new PC. but because the OS, and formfactor is a mandatory field, it now requires them to fill this out.

1 reply

mbackwater42
Top Contributor ⭐
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  • Top Contributor ⭐
  • July 24, 2024

This would be a welcome addition.