Please create functionality where a default value for dropdowns can be configured. The business use case is some companies have dropdowns where a value is selected 75% of the time and they would like this value to be auto-selected when a user enters a form, but with the ability to still change the value before submission if necessary.
+8All for this as long as we still have the choice of NOT having a default option on tickets where we really want the requestor to make a decision.
+2I have asked for this in Freshdesk as well - it’s functionality I used to code in desktop apps 20 years ago, so perhaps it’s not possible in browser apps, except the Status and Priority system fields do have default values 😏. Only answer seems to be a custom app.
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