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Service Item Variation

Related products:Freshservice
  • April 18, 2023
  • 6 replies
  • 96 views

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I was wondering if there is a way to add variations to a service item that will update the cost of the item. 

 

For example

Order an iPhone, The costs depend on the size of the hard drive. 

It would be AWESOME if we could make only 1 item and have variation on the size of the hard drive. 

6 replies

Preethi S
Community Debut
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  • Community Debut
  • April 21, 2023

Hi @DMTJMON 

 

This is a wonderful use case - I’ll add this as a feature request and also check if there’s any workaround. 


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  • Author
  • Contributor
  • April 24, 2023

Hi @DMTJMON 

 

This is a wonderful use case - I’ll add this as a feature request and also check if there’s any workaround. 

Thank you very much! 

 


Daniel Söderlund
Top Contributor ⭐
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Workaround could be that you add the different versions as child items and have a cost to them. Then you will get a summery when you check out. That is far as I think you can do it now. 


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  • Author
  • Contributor
  • April 25, 2023

Workaround could be that you add the different versions as child items and have a cost to them. Then you will get a summery when you check out. That is far as I think you can do it now. 

Hmm  I don’t see an option to create a child item. 


Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

Workaround could be that you add the different versions as child items and have a cost to them. Then you will get a summery when you check out. That is far as I think you can do it now. 

Hmm  I don’t see an option to create a child item. 

I mean like this, if each of the items you add have a cost they requester will see it when the checkout. 

 


Forum|alt.badge.img+3
  • Author
  • Contributor
  • April 25, 2023

Workaround could be that you add the different versions as child items and have a cost to them. Then you will get a summery when you check out. That is far as I think you can do it now. 

Hmm  I don’t see an option to create a child item. 

I mean like this, if each of the items you add have a cost they requester will see it when the checkout. 

 

I will try that and see if our users will understand that, 

 

Thank you,