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Service request - 2 levels not enough

Related products:Freshservice
  • February 26, 2024
  • 2 replies
  • 45 views
Renske
Apprentice
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Currently, you can only set up 2 levels when creating the Service Requests. The Category as level 1 and one next level. This makes the overview of available SRs very unclear and does not allow any good reporting based on the SRs. Therefore, it is important to have at least 4 levels. This will bring clarity for all users and will allow better follow up, automation and reporting.

    2 replies

    Medic1334
    Top Contributor ⭐
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    • Medic1334Top Contributor ⭐
    • Top Contributor ⭐
    • February 26, 2024

    @Renske this should be out soon! If you arent attending the monthly feature webinars where they discuss this you should. Here’s a screenshot I took during the presentation. Looks like they are planning 25 folders deep as a limit (way more than I would imagine are needed)

     

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      Renske
      Apprentice
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      • Renske
      • Author
      • Apprentice
      • February 27, 2024

      Thanks Valentin,

      Our Customer Account manager from Freshworks did inform me as well, but I wanted to make sure they keep moving fast with this. I have the complete set up to be redone for Carrefour and the sooner this would be in place, the better ;-)

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