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New Idea

Service Request - Bundle within a bundle

Related products:Freshservice
  • March 15, 2023
  • 1 reply
  • 83 views

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It would be a great addition to service requests if we have the option to add a bundle within a bundle.

At the moment, if I add the bundle to the service request I only have the selection for the custom fields but not the items added in that bundle.

 

For example, this is the bundle when choosing it directly from the service catalogue:

 

 

And this is what it looks like, when it’s added to another service request within a bundle:

 

This would be a very practical way to summarise service requests and make them clearer.

1 reply

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  • Apprentice
  • January 23, 2024

Upvoted this.

We also have a scenario which this feature would be very useful.