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Service Request fulfillment - Assign location during fulfillment

Related products:Freshservice
  • October 16, 2024
  • 2 replies
  • 40 views

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Hi there,

when fulfilling a service request, in the asset details Department and Used by are automatically assigned to the user or can be changed during the process.

The field for Location is missing and has to be updated manually in the asset itself after fulfilling the request.

This causes unnecessary work for updating the asset again and may cause missing information.

 

2 replies

  • Community Debut
  • October 16, 2024

that would be convenient


kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • November 1, 2024

We have created some workflows to ensure a location is set but it is challenging to think through logic to ensure it is set correctly.  Much cleaner if it can be done by agent while fulfilling!