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Set a ticket as private

Related products:Freshservice
  • March 20, 2017
  • 3 replies
  • 18 views

 Is it possible to be able to set a ticket as private so that it cannot be seen by another agent (unless perhaps they're a global administrator, in which case a warning is shown before viewing the information)? A few instances where a request or incident may be confidential or sensitive.

3 replies