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New Idea

Set default load of Freshdesk

Related products:Freshdesk
  • June 17, 2025
  • 0 replies
  • 10 views

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Apprentice
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I would love the ability to set a default load of Freshdesk. Perhaps under preferences giving the agents the ability to select the queues to show and the sort order. We have 11 queues but I only need to see 7 of them and I prefer to sort by “Last modified.” I have a custom filter but loading that and the sort order is something I have to do every time I sign in.