The default text color in replies is dark gray, whereas the default text color for canned responses is black. This creates an unnecessary need to format every ticket in which a canned response is used in order to create a unified reply.
Closed for Voting
Set Default Text Color
+12Nathan,
Ticket replies, canned responses, article texts, etc. are now rendered with the same text color. You can also make use of the formatting options in the reply window to highlight a specific text.
Cheers!
+7In my experience, color changes randomly in both tickets and canned responses. I’ll be typing away in my desired black, then hit enter and somehow turn the text dark grayish blue.
+7I’d also like to set the default color for links.
Agreed, default text colors should match for consistency. Unifying canned responses with regular replies would be a time-saver. 🖋️🔧
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