Hi everyone,
I would like to suggest a feature that allows administrators to set default views and dashboards for new agents when they log in for the first time. Currently, each new agent has to go through an initial configuration to set up the correct views, which can be time-consuming and may lead to inconsistencies across the teams.
Proposed Enhancement:
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Default Dashboard Configuration:
Allow admins to pre-configure dashboards and views that automatically apply to new agents upon their first login. This ensures that everyone starts with a consistent setup tailored to our team's needs. -
Customization Options:
Provide options for different user roles or departments so that the default configurations are relevant to specific job functions.
Benefits:
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Streamlined Onboarding:
New agents can hit the ground running without the hassle of initial setup, reducing downtime and enhancing productivity from day one. -
Consistent User Experience:
A standardized setup across the team ensures that all agents have immediate access to the necessary tools and information. -
Reduced Administrative Overhead:
Less time spent on individual configuration means that administrators can focus on other important tasks.
I believe this enhancement would greatly improve the onboarding process and overall user experience for new agents. Thank you for considering this feature request!
