Today you do not have the possibility to set “VIP User” automatically - it would be nice to could set it with SCIM, or at least the API
Closed
Set VIP user from SCIM / API
+1Unsure when this might have been addressed as the API does not show the ability to update the VIP user flag but I just tested a put call to https://{{WebURL}}/api/v2/agents/#AgentID# with the payload
{
"vip_user": true
}
and it works for the requester endpoint as well.
It looks like scim hasent been enabled yet but you can work around this with a script at least until they get scim fixed up.
+14- Top Contributor ⭐
Today you do not have the possibility to set “VIP User” automatically - it would be nice to could set it with SCIM, or at least the API
You need to contact dev for the SCIM app. It’s not FW.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.