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Set VIP user from SCIM / API

Related products:Freshservice
  • July 16, 2024
  • 1 reply
  • 54 views

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Today you do not have the possibility to set “VIP User” automatically - it would be nice to could set it with SCIM, or at least the API

1 reply

Lingario
Apprentice
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  • Apprentice
  • July 14, 2026

Unsure when this might have been addressed as the API does not show the ability to update the VIP user flag but I just tested a put call to https://{{WebURL}}/api/v2/agents/#AgentID# with the payload
{

    "vip_user": true

}
and it works for the requester endpoint as well.

It looks like scim hasent been enabled yet but you can work around this with a script at least until they get scim fixed up.