We would like to use the forums / idea exchange in a way that any person can access those through a login, however we only want a specific set of individuals to be able to log a ticket. Our contracts have specific designated contacts (superusers as it were) and their end users will want access to the forums / solutions / ideas, but we also don’t want them to be logging tickets.
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Setting only designated contact to be able to open tickets but still allow forum / idea / solution access
+12Hello,
This can be made possible using the portal customisation feature on the Estate plan. You can add a custom contact field and make use of the liquid placeholders to restrict ticket creation for specific contacts. Drop us a note here if you'd like to explore this option.
Cheers!
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