I noticed, that Freshdesk hides certain email content, while other clients display it perfectly fine. In my example email, originated from UPS, a table has the class "hide" and in the HEAD there is a css definition: .hide { display:none !important; }
Gmail, Outlook etc. delete those css definitions while parsing the content, because there should not be plain hidden content.
Freshdesk seems to do nothing alike.
For an example see the attached files, one rendered in Gmail and one in Freshdesk (without the table).
So my proposal: Either mimic the behavior of the big email clients by default or at least make a setting to show hidden content from emails.
Best regards
