Hi,
Since we are using Freshservice for ticketing, we also use it for Asset management. I’ve made some automations and imported bunch of assets but I came to a limitation so I would suggest few features:
- Whenever in inventory and All Assets view, there are limited columns that could be used. Why is that? Can you add more choices of columns independant if all assets are selected or any hardware ? It would be great to select Serial number, Asset State, custom fields or basically every field possible which would make the view a lot more customizable.
- Great feature that you’ve added recently is having the search bar whenever making any filters from the hirarchy view. However, when saving a preset of a filter, the search dissapears? Why ? Can you make it stay there?
- I’ve created a workflow to set the Asset state “In Stock” whenever “Used By” is cleared. However I am not able to automate to delete the Department? Why is that? I would like to automate that.
- Whenever assigning user to an asset in “Used By” we need to select the Department of the User. Can we make this automatic to pickup the User’s Department and assign it automatically? Why do we need to do it manualy?
- Macos discovery agent? if the name is b.tomov why does it make the PC name with b? It does not allow dots ? Why is that? Can you change that so the hostname could pick up dots?
- I’ve created automation workflow whenever an Asset gets a new User in “Used By”, the Asset state changes to “In Use”. I’ve also created one whenever the IT department picks up the equipment form user so that whenever “Used by” is cleared to set the asset state in “In Stock”. How about a button to stay on the top for CHECK IN or UNASSIGN or something else to automate all of that? Same could go for CHECK OUT or ASSIGN or else.
- When we have a User leaving the company, we usually get requested to print a document either on paper or PDF to justify the assigned equipment to the user. We do a screenshot but it does not look as good as it could. How about to have a Print button or “Export to PDF” button whenever we search for a user. It would really look professional and great if we have a decent “Check out List” where we can have the names of the user, Username, Employee ID, Deparment, assigned equipment, Product, Serial number (customizable) and etc.
- When we open an asset, the right panel have a fixed buttons? Why? Can we make them customizable? Can we ad custom fields there and use it?
- We are not able to track what assets were assigned to a user? This would be really great if we have that option. Once you go to a requester and to have a field for History of Owned Assets. Same would be great to see in the asset. Like History of “used by” of previous users.
- Totally separte from Assets. It’s about tickets. When an agent goes in the ticket they need to click on Agent and type their name so the ticket could be assigned to them. How about a button like PICK UP. The same that we have when we mark the ticket in the Common view and just add thet PICK UP button in the ticket it self. This would really improve the Agent’s experience !
That is pretty much the top 10 Features that I found to be useful. If you could implement them, this will significantly increase the productivity, trackability and user/agent experience!
Thank you for your time
