We should be able to use the Shared Fields on all ticket types (Tasks, Service Requests, Incidents, Problems, Changes, Releases) so that we are not having to update all the ticket types separately and can use these fields for all.
New Idea
Shared Fields - Available on All Ticket Types
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.