We see great benefit of using shared ownership for default Status options instead of creating new Statuses. This can also be solved by hiding those default Statues if we have to create new ones to be able to use shared ownership so they won’t appear for agents and customers.
New Idea
Shared ownership for default Statuses like "Open" and more
+2Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.