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New Idea

Shared service catalogue categories between workspaces

Related products:Freshservice
  • February 13, 2025
  • 3 replies
  • 71 views

Letti
Apprentice
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Today different workspaces cannot add service items to the same category in the service catalogue. This would be very helpful for us. For example both sales, finance, admin, and legal would like to create service items in the category Administration.

3 replies

Daniel Söderlund
Top Contributor ⭐
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There has been talks about this but never written. this would be a great. 

 

@zachary.king ​@mbutler 


mbutler
Top Contributor ⭐
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  • Top Contributor ⭐
  • February 14, 2025

Sounds awesome! I’m running my version in MSP mode, so I don’t have workspaces 😥


royalgams
Community Debut
  • Community Debut
  • February 16, 2025

Enabling multiple workspaces to add service items to the same category would improve efficiency. Shared category access could help. 
Royal x casino