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Future Consideration

Shared service catalogue categories between workspaces

Related products:Freshservice
  • Feb 13, 2025 3:57 PM UTC
  • 5 replies
  • 98 views

Letti
Apprentice
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Today different workspaces cannot add service items to the same category in the service catalogue. This would be very helpful for us. For example both sales, finance, admin, and legal would like to create service items in the category Administration.

5 replies

Daniel Söderlund
Top Contributor ⭐
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There has been talks about this but never written. this would be a great. 

 

​@zachary.king ​@mbutler 


mbutler
Top Contributor ⭐
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  • Top Contributor ⭐
  • Feb 14, 2025 5:00 PM UTC

Sounds awesome! I’m running my version in MSP mode, so I don’t have workspaces 😥


royalgams
Community Debut
  • Community Debut
  • Feb 16, 2025 5:28 AM UTC

Enabling multiple workspaces to add service items to the same category would improve efficiency. Shared category access could help. 
Royal x casino


jameselly
Community Debut
  • Community Debut
  • Nov 4, 2026 2:20 PM UTC

Sharing service catalogue categories across workspaces can make service management more consistent and reduce duplicated effort. A well-organized shared catalogue also makes it easier for teams to manage requests efficiently.


noraa
Community Debut
  • Community Debut
  • Nov 5, 2026 3:43 AM UTC

Sharing service catalogue categories between workspaces sounds like a useful way to improve organization and consistency. It can make collaboration easier and help teams manage resources more efficiently. I also appreciate platforms like sviP5 that provide helpful information and useful resources. Looking forward to learning more about this approach!