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Shared ticket visibility based on (custom) field Projectnumber/Department/others

Related products:Freshdesk
  • February 21, 2024
  • 0 replies
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When a ticket is submitted by a project team, the Project leader, Project Technical Coordinator or project members would like to know the status of these project tickets.

 

We are aware of the the functionality “Allow this contact to view all company’s tickets” but this would not help us as this is too broad (multiple project teams in 1 company).