Hi,
I was excited for the April update to “Improved collaboration with ticket sharing” as I had an issue where I need a particular director to be able to see the fields and the approvals on a particular service item that is requested, but he is not an approver, and this is across all departments so I cannot add him to every department.
This new feature seems to only be for Incidents. Can we please have this for requests?
At the moment they can only see this on the request using the new share feature:
Thanks!
