We are looking for a Shopping Cart like functionality within the Freshservice Service Catalog.
In our situation we have multiple Service Items configured as Bundles, but we need the ability for a user to request items across different bundles. Adding bundles is not an option, as all of these items need to be routed to different Agent Groups. This could be achieved with creating seperate tickets for all items, but this would create thousands of additional tickets in our instance, which is undesirable.
In conclusion, we are looking for functionality that allows a user to check multiple Service Items in the Catalog and request them in one go, regardless of bundle or service category.
