Hello Everybody,
one of our customers left a brief feedback regarding Freshdesk that I wanted to share.
It's to ideas for improvement:
your Freshdesk help platform swallowed the first note I typed, with a error message “not authorised to make a note”. It would be helpful if along with an error message like that you would paste my input text, so that I could copy paste it and not have to re-type the whole thing. And stripping trailing spaces from an email address should mandatory behaviour of an online form.
Would be awesome if you could follow his advice, would definitely make for a more pleasant end-user experience.
Please let me know in case there's any questions.
