Short URLs (via URL shorteners)

Currently Freshdesk produces some very long URLs for solutions; for instance this is a real URL (with the domain changed) for a solution:

http://mydomain.freshdesk.com/solution/categories/63942/folders/112411/articles/61853-how-to-zoom-in-or-out-of-course-notes-readings-or-pdfs

This causes a number of problems:

1. Some email clients like Outlook break long URLs

2. Sometimes it is necessary to email a user a solution. Non tech-savy users have difficulty copy pasting long URLs without error

It seems these long URLs were created for SEO optimization purposes. A possible solution to this issue is to also include a short link to each solution. This can easily be accomplished using a URL shortening API such as Google's goo.gl service (for which an API is available).

You could include a short URL link at the bottom of each article thus making each article as short as http://goo.gl/A3489s

In this fashion you don't have to change your existing SEO optimized code; rather you would just add to it.