I recommend a shortcut so we can edit the costumer name while in the ticket. This will be better when we their names as a placeholder specially in automated responses.
Today we have to click on the costumer "name" on the side > press edit > change and save the correct name > go back to the ticket.
The suggestion is to change it without leaving the ticket page
+12Hello,
With the requester widget, the agents can get more context about the user as it allows you to configure the user fields that you'd like to display on the ticket page. It also offers an option to quickly edit the contact details without having to navigate to the contact profile.
Cheers!
+12Cheers!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
