As a Freshdesk agent, I* would like to be able to decide whether my tickets should show conversations or activities by default when I open them. If "Show activities" is ON by default, it would be even better if I could preview the detail of each activity by hovering over it.
*Or maybe my Freshdesk administrator could configure this for me.
Lupe,
It is possible to default to show activities. You would have to create a freshplug for it.
Go to Admin> Integrations > Freshplug Tab. Click on New Freshplug and paste the below code -
<script type="text/javascript">
var timer_activity = setInterval(function(){
if(jQuery('#activity_toggle').length > 0){
jQuery('#activity_toggle').trigger('click');
clearInterval(timer_activity);
}
},500);
</script>
Enable the option - "Show the widget in ticket view page." and save the plug.
This will automatically enable show activities whenever you open a ticket.
I tried that. It causes the page to go into an endless loop of showing all activities and not showing activities.
If I disable "Ticket detail page" it doesn't do anything.
Any thoughts? This would be awesome if it works.
As sort ticket in reversed order and so forth is not implemented yet, I would love to have this feature, as I always go to show activities to get an overview of what has happened.
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