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Show associated tickets/incidents on Change record

Related products:Freshservice
  • December 4, 2025
  • 2 replies
  • 16 views

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  1. If an Incident is associated with a change “change causing this incident” the Incident is not displayed on the Change > Associations > Tickets caused by this change list.

2 replies

Medic1334
Top Contributor ⭐
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  • Top Contributor ⭐
  • December 12, 2025

Did you refresh after doing the association? It’s working as expected on my tenant. See below example of a change that actually has one of each associated to it:

 


Daniel Söderlund
Top Contributor ⭐
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Works for me as well.