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Show billing history under the Plans & Billing tab

Related products:Freshdesk
  • September 1, 2012
  • 6 replies
  • 25 views
D
Contributor
Under the Day Pass settings you can see the purchase history, it would be nice to be able to see the full history for purchasing the agent plans also.

6 replies

C
Community Debut
  • chet.smith
  • Community Debut
  • October 6, 2014

I understand that I get an email each time I am billed, but I, like everyone get a lot of email. As most every administrator on FD, we need to do monthly reports and searching through email to find a receipt isn't the best format for that.  I would much prefer to be able to pull up a record of my invoices while in FD and print them out. Check out how GitHub.com does it if you consider this and want to look at a good way of doing it.

R
Community Debut
  • robert_13721
  • Community Debut
  • November 20, 2015

There should be more comments on this topic. Billing History is a must have feature! 

J
Contributor
  • jacob_14607
  • Contributor
  • March 9, 2017

ETA update?

B
Community Debut

Any updates on this must-have feature?

C
Community Debut
  • chetsmith
  • Community Debut
  • March 16, 2017

To add onto my earlier comment. Sending the bill in an email doesn't consider the issue when staffing changes take place. Businesses often need to look up historical billing documents. Having a historical view of all the bills from a vendor is standard practice and important for any business. 

aravind.sundararajan
Skilled Expert
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Hello,


Account administrators (your role on the portal) would be able to download their Freshdesk account invoices from within the helpdesk.


Please navigate to Admin -> Account Settings -> Plans and Billing -> View Invoices from where you could download them.


Kindly note that this is available only for online payments that have a registered card on the portal. For accounts with offline modes of payments (bank transfers and PayPal), contact support@freshdesk.com and we would be able to send them over.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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