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New Idea

Show Company Change in Ticket History

Related products:Freshdesk
  • January 12, 2022
  • 0 replies
  • 21 views

We have many contacts that are associated to multiple Companies. Sometimes, a ticket is assigned to one of their Companies, but later needs to be changed. There is no way for us to track these kinds of updates. Please add this to the ticket history, just like Group, Agent, Status changes are listed.