Hi,
I was wondering if it would be possible to show custom fields that we've created under Customers in the ticket views (both the conversation view [ie under requester_info widget] and the full 'create a new ticket' screen).
So for example; I've added a field under Customers where it can be indicated if they've received training through our support personnel.
As soon as a support agent creates a new ticket and matches a customer, the fields would be shown, because this would change the workflow needed to resolve the support request.
