Show details of Observer/Dispacther/Observer Rules applied on each ticket

Hello Patrick,

We have recently released an update to Ticket activities that shows updates to Ticket properties done by automation rules. This is visible to Admins and Supervisors via the Show Ticket Activities button.

Here's the knowledge base article describing this update -

https://support.freshdesk.com/solution/articles/37589-viewing-ticket-activity-history

If you would like this feature enabled on your account immediately, please contact support@freshdesk.com.

Thanks,

Sudha

A minor correction to what I said above - Ticket activities by an automation rule that changed the Ticket property would be shown to all agents. However, the link to the automation rule will be available only to Supervisors and Admins.

Let us know if this meets your needs!

Thanks,

Sudha