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Show "From" ID for replies and forwards sent

Related products:Freshdesk
  • March 5, 2014
  • 0 replies
  • 13 views

After a ticket has been replied to or forwarded, there's no record of which support ID was used to take those actions. Our business model is such that we use multiple support IDs to communicate with one customer, depending on the type of support he/she requires. The display of the "From" ID will allow us to have the comprehensive understanding of which communication was sent to the customer when and for what purpose. Hope this can be built in on the Ticket page.