It looks like when tickets are deleted the Show/Hide Activities button is not available. It is sometimes important to check the history of a ticket that is in the trash. Please add the Show/Hide Activities "History" button for Deleted tickets.
Thanks,
Jonathan
+6Agreed. It’s not great that you cannot see who deleted a ticket. The fact you have to restore the ticket to see who deleted the ticket exposing the ticket to everyone who has access to then go and delete the ticket is silly
+9It looks like when tickets are deleted the Show/Hide Activities button is not available. It is sometimes important to check the history of a ticket that is in the trash. Please add the Show/Hide Activities "History" button for Deleted tickets.
Thanks,
Jonathan
Not a FreshDesk customer but you could handle this via automator in FreshService, which I understand is similar to FD’s. Here’s the config:
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