When opening a ticket to view it's details, requestor info and ticket properties are always open, requiring one to manually close them or scroll down to open/view other widgets in the sidebar.
It would be great if we could create a plug to close or open certain widgets, by default. I've attached a screenshot of what my group would like to see on the right when viewing a ticket.
Thanks in advance.
I've tried taking a look at the existing plugs. Unfortunately, I'm not a programmer, but as far as I can tell the code for manipulating individual widgets isn't available. I tried inspecting the elements using Chrome dev tools, but that didn't get me very far. I submitted a ticket to FD support, but all they had available was a plug to hide/show fields in the ticket properties, rather than hiding/showing the ticket properties, itself.
If you have any tips on how to create such a plug, please let me know.
Sorry, you were right. I finally figured out what I needed to do, which was actually very simple:
<script>
jQuery("#requester_info").addClass("inactive", 0);
</script>
Is there still a way to add freshplugs to freshdesk? I'm not seeing a simple way with the "Custom Apps" section. I would love to implement this as well.
+12@Jill : Unfortunately, the freshplug module has been deprecated owing to performance and code stability issues. The Custom apps are executed through the app API endpoints that have been specifically designed by the product team and they don't have an impact on the actual page elements. Let me know if you need any help w.r.t custom apps.
Cheers!
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