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Related products:Freshdesk
  • September 2, 2011
  • 1 reply
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C
Contributor

In my list of tickets I'd like to see a column with who the ticket was last edited by. Simular to how web forums do. This way I can see if there is a new reply by a customer, or if I was the last to edit the ticket. In addition a visual icon or something would be nice on tickets that were last edited by a customer and require your attention.

1 reply

aravind.sundararajan
Skilled Expert
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Chris,


I'm pretty sure you'd have noticed this already - but I'm writing it down here so that it will be beneficial for other users. 


For any customer responded tickets, Freshdesk adds a tag Customer responded and it will serve as a visual indicator for the agents to pick & choose tickets that require the most attention. 



Also, hovering over the ticket subject actually gives you a glimpse of the latest response on the ticket.


Cheers!

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